FREQUENTLY ASKED QUESTIONS

Payment is due at the time of the reservation and can be made with a credit card. You may cancel up to 10 days prior to your rental date and receive a full refund.

We deliver to the 3RD Street Boat Launch in downtown Coeur d’Alene next to the Coeur d’Alene Resort. Occasionally we can deliver to the Blackwell Island boat launch on the Spokane River if we have the staffing and availability, this must be setup in advance.

We like all customers to come by our office at 1621 Northwest Blvd Coeur d’Alene, ID 30 minutes before their starting rental time. This allows us to fit all participants with an appropriate PFD (Personal Flotation Device), wetsuit if desired, and cover paperwork and watercraft operations.

If a pre-arranged delivery has been setup, we will meet the customer at the designated drop-off launch. In this case you must provide us with necessary PFD sizes and have all drivers and participants present at checkout to be fitted for PFD’s, sign appropriate paperwork, and cover watercraft operations.

There are several marinas around Lake Coeur d’Alene that sell gas, if you need fuel during your rental please stop and get some.

Watercraft gauges are never 100% accurate and we highly recommend getting fuel before reaching a ¼ tank remaining. At the end of your rental we will have you fill the boat up at fuel dock prior to your return time.

If there is no fuel at the marina you are returning to, we will address the appropriate refueling process at the time of pickup for that marina.

No, we deliver each of the watercraft and take care of the launching as well. There is no need to bring a pickup with the appropriate hitch or mess with the launch lines. We do the work for you.

Yes, every rental includes free of charge a PFD for each person up to the capacity of the boat you have rented. We will fit each person at our location prior to going to launch the boat.

If you have arranged to meet us at a boat launch, then be sure to tell us the appropriate sizes needed prior to our scheduled meeting time.

Our PFD’s are adjustable, but it is your responsibility to provide us with sizes prior to your rental start time. If anyone in your party needs a different size, feel free to call us and we would be happy to provide an appropriately fitted PFD before they board the watercraft.

Yes, we offer wetsuits free of charge. If you or anyone in your party would like to use a complimentary wetsuit, please just ask and we would be happy to provide them.

To rent and operate any of the ski boats or pontoons, you must be at least 21 years old with a valid driver’s license. To rent and operate the wave runners you must be at least 18 years old with a valid driver’s license. To rent and operate the surf boat you must be at least 25 years old with a valid driver’s license.

No, there is no boater’s license required in the state of Idaho. We will go through operations with every driver prior to your rental. Idaho state law does require that all drivers of wave runners/jet skis must watch a short safety video which we have a link to on our website and we also have it available in our storefront. After watching the safety video and going through our PWC operations tutorial, we will provide you with a “renter’s acknowledge of education card” that must be kept on the PWC at all times.

Read more information about safe boating in Idaho found in this Handbook of Idaho Boating Laws and Responsibilities.

Our ski boats range from 7 to 10 passengers and our pontoons from 10-13 passengers. This the maximum number of passengers allowed and assumes you do not exceed the posted maximum weight capacity located on the boat.

Our wave runners are rated for 3 passengers, which amounts to either two adults or one adult with two small children, both of whom must be big enough to hold on behind the driver.

To see our selection of boats and their capacities visit our boat rental page.

Each year we update and replace a large portion of our fleet, which in turn allows you to rent nicer, newer boats. We do go through our whole fleet in the off-season and handle all of the maintenance and repairs necessary. We also repair cosmetic issues such as rips or pulled seams in upholstery. All of the pictures on our website are of the actual boats we rent, not some photo of a brand new stock picture you could find on the internet.

You can tube, ski, and wakeboard behind any of our ski boats. Skis are included in the rental price and we do offer tubes, wakeboards, and kneeboards that can be rented as well. We also allow tubing behind our pontoon boats. The only boat you can surf behind is our surf boat, for safety reasons. We do not allow any towing behind the waverunners.

We have a mandatory $39 watercraft usage fee that is collected on every rental except the Mastercraft (surf boat). This $39 fee covers up to $1,000 of physical wear and tear that is caused only to that rental boat during your rental period. Anything above that $1,000 in damages you are responsible to pay for. We do not offer this for our Mastercraft surf boat, for this boat we require a $1,500 damage deposit at the time of the rental and you are responsible to pay for any and all damage that occurs.

Safe and defensive boating is what we ask all our customers to practice and this includes obeying all no-wake zones and keeping away from the shoreline as well as other boats.

There are shallow bays on the lake as well as sea weed/millfoil in spots so be sure to stay in the middle of the lake. As far as where you can go: we allow our watercraft to travel nearly the whole lake as well as the Spokane River. We ask that customers do not go any further south than Harrison, as past this point there are many shallow spots and hazards in the water. We do not allow our watercraft to go on either Coeur d’Alene River or St Joe River. There are miles and miles of lake and river to play on so you will not get bored with seeing the same view.

If you cancel more than 10 days from your rental date there is no fee. If you cancel less than 10 days but more than 48 hours from your rental date then there is a 10% fee charged. There are no refunds given 48 hours or less from the rental date. If on the day you rent it is hazardous to be on the water (such as lightning or very high winds) then we will first try to move you to another day if possible, if another day will not work then a full refund will be given.

Unfortunately we do not allow pets in our watercraft at this time. Nearly all of our boats are new and we want to be able to provide all of our customers with clean/well kept watercraft. There is a doggy daycare two buildings away named Northwest Pet Resort, if you are interested in boarding your pet while you enjoy the lake.